The system should remember
An answer your team has given once should never have to be given again, to anyone in your customer base.
About Vendor IQ
Built for vendors whose teams spend their days answering the same product questions.
After the sale, a vendor’s team quietly becomes a help desk. Setup, capacity, schedules, maintenance: the same questions arrive by phone, text and email, and customers wait until someone is free.
Vendor IQ turns the product knowledge you already have into answers customers can get on their own, on the channels they already use. It is built on Mimir IQ, a platform for moving knowledge between an organization and its network, and is developed by Askyr Software Works. Customer data is stored in Canada.
We work closely with the vendors who use it, and what they ask for shapes what we build next.
What we believe
Support shouldn’t need software
A text, a phone call or an email is enough. No app to install and no password to forget.
People handle the exceptions
Your team’s time should go to the questions that genuinely need judgement, not the ones asked every week.
Talk to us
We’d like to hear how you support customers after the sale today.
- Site
- Vendor IQ
- Domain
- vendoriq.app
- Pack
- vendor_network